Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Yes, we currently ship to New Zealand and the United Kingdom. Shipping costs will apply, and will be added at checkout.

Dispatch Times: For most prescription items, expect a dispatch time of 1-2 weeks. For official prescription Oakley Sport glasses and Sunglasses, as well as prescription safety eyewear, please allow at least 3-4 weeks.

Non-prescription Oakley replacement lenses are 'made-to-order' and may take approximately 4 to 6 weeks to be dispatched.

Delivery Times: For All Express Post within Australia, the delivery time should be 1 – 3 Business days depending on location. For All Regular Post within Australia, the delivery time should be 3 – 4 Business days.

Yes, we have a 30-day unconditional money-back guarantee, if you are not 100% happy with your purchase, for all prescription products.

On non-prescription products, if you are in some way unhappy with your choice, please return the product in original undamaged condition, including packaging, for a full refund (freight not included in policy).

Additionally, all products are covered by standard 12 months warranty.

Predominantly, we use 100% impact-resistant polycarbonate. We also sometimes use trivex, which is also 100% impact-resistant.

Nearly all our lenses are sourced through Essilor. Essilor is the largest spectacle lens manufacturer in the world.

No, even though it is cheaper, standard plastic should never be used for sports eyewear, as it is particularly brittle and will break with the smallest of impacts.

As all our lenses are made in Polycarbonate or Trivex, they are 100% impact-resistant. We do not use standard plastic, as these are very unsafe for sporting applications.

Yes, we can do single-vision, multifocal and also bifocal, depending on the product requested. Just give us a call if you don’t see what you’re after on the website.

Yes, we can do single-vision, multifocal and also bifocal, depending on the product requested. Just give us a call if you don’t see what you’re after on the website.

Yes, photochromatic lenses are the best solution for changing light conditions.

Yes, give us a call and we will send you out a trial pack of frames to try on. There will be a cost involved and we will need to keep your credit card details as security for the product/s

Yes, you can. Please provide us with the model of your goggles and we will assess to make sure we have a suitable Rx adapter. Click here for more information about our prescription goggle inserts

We have designed our own prescription goggle insert. With our design, the prescription lenses stay very flat, which reduces ‘fish-bowl effect’, which is common in many prescription inserts on the market. Our adapter has been designed to suit modern-day goggles, to reduce the distance between your eyes and the prescription lens and to replicate your standard glasses (in frame wrap and pantoscopic tilt).  Click here for more information about our prescription goggle inserts

We specialist in high prescriptions and we are rarely unable to fulfill the request. Our prescription inserts for goggles, we believe are the best for all prescriptions, but particularly high prescriptions, due to the way we have designed and manufactured these prescription inserts.

Previous patients that have been unable to wear other inserts on the market have and are enjoying fantastic vision that our inserts offer. Click here for more information about our prescription goggle inserts

A PD is a measurement of the distance between your pupils. This is an essential measurement, when making your prescription glasses/inserts. click here for more information on obtaining or measuring PD

Eyesports by Otway Optical are a registered health benefits provider, covering all Australian health insurance funds. Upon request, we will generate an itemised receipt, which you can use to lodge a claim with your health fund, either online, via the phone or at a local branch.Click here for more information.